{"nhtsa_id":10122201,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-08","date":"2014-01-09","document_id":"A911421 2035232-","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"Supersedes Technical Service Bulletin Group 91 number 13-09 dated September 25, 2013. Sound system ?pops? and loses audio for a few seconds. If the sound does not return on its own, or if it is accompanied by relevant DTCs in the vehicle, another issue may be present. Verify the root cause before proceeding with this bulletin. This bulletin only applies to vehicles with MMI Basic (PR Number 8DS). Continual improvements to MMI software provides solutions to issues experienced in the field.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10122201-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10122201-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10122201","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"AUDI","model":"A6","year_from":2010,"year_to":2011,"match":"exact","vehicle_ids":["2010_audi_a6","2011_audi_a6"]},{"make":"AUDI","model":"A7","year_from":2010,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"AUDI","model":"Q7","year_from":2010,"year_to":2013,"match":"exact","vehicle_ids":["2010_audi_q7","2011_audi_q7","2012_audi_q7","2013_audi_q7"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}