{"nhtsa_id":10122153,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-08","date":"2015-12-09","document_id":"V911513 2038669","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Technical Bulletin (Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages): When beginning diagnosis for customer concerns related to functionality of the Car-Net system, it is important to understand that the symptom(s) may not be related to any problem with the vehicle itself. If there are any problems with the AT&T 3G service and/or a service interruption or outage with the Verizon Telematics system, one or more Car-Net functions may be inoperative. This document discusses the diagnosis, and potential remedy of the issue.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10122153-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2015/MC-10122153-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10122153","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"VOLKSWAGEN","model":"BEETLE","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_volkswagen_beetle","2015_volkswagen_beetle","2016_volkswagen_beetle"]},{"make":"VOLKSWAGEN","model":"BEETLE CONVERTIBLE","year_from":2014,"year_to":2016,"match":"base","vehicle_ids":["2014_volkswagen_beetle","2015_volkswagen_beetle","2016_volkswagen_beetle"]},{"make":"VOLKSWAGEN","model":"CC","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_volkswagen_cc","2015_volkswagen_cc","2016_volkswagen_cc"]},{"make":"VOLKSWAGEN","model":"EOS","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_volkswagen_eos","2015_volkswagen_eos","2016_volkswagen_eos"]},{"make":"VOLKSWAGEN","model":"GOLF","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_volkswagen_golf","2015_volkswagen_golf","2016_volkswagen_golf"]},{"make":"VOLKSWAGEN","model":"GOLF R","year_from":2014,"year_to":2015,"match":"base","vehicle_ids":["2014_volkswagen_golf","2015_volkswagen_golf"]},{"make":"VOLKSWAGEN","model":"GOLF R","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_volkswagen_golf-r"]},{"make":"VOLKSWAGEN","model":"GOLF SPORTWAGEN","year_from":2015,"year_to":2016,"match":"exact","vehicle_ids":["2015_volkswagen_golf-sportwagen","2016_volkswagen_golf-sportwagen"]},{"make":"VOLKSWAGEN","model":"GTI","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_volkswagen_gti"]},{"make":"VOLKSWAGEN","model":"GTI","year_from":2016,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"VOLKSWAGEN","model":"JETTA","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_volkswagen_jetta","2015_volkswagen_jetta","2016_volkswagen_jetta"]},{"make":"VOLKSWAGEN","model":"PASSAT","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_volkswagen_passat","2015_volkswagen_passat","2016_volkswagen_passat"]},{"make":"VOLKSWAGEN","model":"TIGUAN","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_volkswagen_tiguan","2015_volkswagen_tiguan","2016_volkswagen_tiguan"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}