{"nhtsa_id":10121894,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-03","date":"2016-11-21","document_id":"MSRPG1","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL","mfr_system":null,"summary":"Recall Central Publication Managing Safety Recalls Pocket Guidebook What Safety Recalls Mean for Your Dealership No matter which role you play on your dealership's team -- on the sales floor, the service drive or anywhere in between -- you are responsible for providing exceptional customer service. This is especially important when customers need your help to address a surety recall. Performing recall repairs is essential to building and maintaining a trusting relationship will ALL our customers. It establishes a level of service that brings customers back again and again -- which is goof for ALL of US.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121894-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121894-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10121894","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"CHRYSLER","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}