{"nhtsa_id":10121845,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-03","date":"2016-11-30","document_id":"9002718","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"Hands Free Module - Convergence Telematics Module (CTM) Before replacing the Hands Free Module (HFM), please contact Gaurav Saxena at cell (248) 260-0583 or Tim Kraft at cell (248) 766-5826 ~ IMPORTANT - do not reset the HFM, clear codes or perform a battery reset before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. Seeking vehicles with HFM in a locked state, inoperative, or offline. If unable to reach this person within 15 minutes, then proceed with the necessary repair.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121845-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121845-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10121845","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"300","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_chrysler_300"]},{"make":"CHRYSLER","model":"TOWN AND COUNTRY","year_from":2015,"year_to":2016,"match":"exact","vehicle_ids":["2015_chrysler_town-and-country","2016_chrysler_town-and-country"]},{"make":"CHRYSLER","model":"TOWN AND COUNTRY","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"JEEP","model":"COMPASS","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_jeep_compass","2016_jeep_compass","2017_jeep_compass"]},{"make":"JEEP","model":"WRANGLER","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_jeep_wrangler","2016_jeep_wrangler","2017_jeep_wrangler"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}