{"nhtsa_id":10121833,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-03","date":"2016-11-16","document_id":"9003634","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"UConnect Theater Remote Before replacing the Remote Control for the Rear Seat Entertainment system due to pairing issues, ensure that the VRM and radio software is at the latest level. If remote pairing still fails at the newer software levels, turn the ignition off, close all the doors, and wait for the cluster to go to sleep. Key the car back to ACC and retry the pairing procedure. For any additional questions regarding part numbers, software levels, or support please call Matt Marcantonio at Cell (248) 736-4158 or Rick Gordon at Cell (248) 630-6281.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121833-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121833-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10121833","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"PACIFICA","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_chrysler_pacifica"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}