{"nhtsa_id":10121747,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-03","date":"2017-09-06","document_id":"9002831","mfr_campaign":null,"replaces":null,"component":"ENGINE","mfr_system":null,"summary":"Water Pump, Idler Pulley If replacing the water pump or Idler Pulley for a chirp, squeal or NVH, please contact either: Ron Dallison cell: (248) 292-9510 ron.dallison@fcagroup.com Chris Riddick cell: (248) 434-3628 chris.riddick@fcagroup.com Joe Lovell cell: (734) 309-6467 joe.lovell@fcagroup.com Engineering is seeking audio recordings of the concern in an effort to root cause and make necessary improvements to future pumps. Please email any audio recording or documentation of when/where/how the pump, or Idler Pulley makes noise to the above emails. If the dealer is located in the Detroit Metro Area, Engineering may send a representative to review with technician. Any information is appreciated. If a response is not received within 15 mins , then proceed with the necessary repair.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10121747-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10121747-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10121747","components":[{"id":"engine","name":"Engine","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"PACIFICA","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_chrysler_pacifica"]},{"make":"DODGE","model":"DURANGO","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_dodge_durango","2017_dodge_durango"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_jeep_grand-cherokee"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}