{"nhtsa_id":10121738,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-11-03","date":"2016-08-31","document_id":"68227168A$","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL","mfr_system":null,"summary":"Rear Seat Entertainment System Video Routing Module Before replacing the Video Routing Module (VRM) for the Rear Seat Entertainment system in the Pacifica, the software in the radio head unit needs to be verified. The VRM with part number 68227168AL, must have radio software 16.23.23 in order to operate properly. If the radio head unit has SW version 16.17.13 or earlier, a radio replacement is required as a service software release for 16.23.23 is not yet available. Installing a VRM with this part number in a Pacifica with radio software prior to 16.23.23 will result in a Rear Seat Entertainment system that is inoperable. For questions regarding part numbers or software levels, please call Rick Gordon at Cell (248) 630-6281.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121738-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10121738-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10121738","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"PACIFICA","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_chrysler_pacifica"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}