{"nhtsa_id":10121597,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-31","date":"2013-10-02","document_id":"VSE-13-18","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"Service Information (wiTECH Flash issue V13.03.214): Dealers may have installed the early version of wiTECH V13.03.214. If you are using V13.03.214 you will experience errors when downloading flash files form the dealer connect server. This is because the flash file format has changed. As of September 15th 2013 the StarMOBILE Desktop Client is no longer compatible with the current flash file format. This includes the early version of wiTECH V13.03.214 All dealers must update their older version of wiTECH Desktop Client top 13.04.7","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10121597-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10121597-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10121597","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"VOLKSWAGEN","model":"VOLKSWAGEN","year_from":null,"year_to":null,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}