{"nhtsa_id":10120361,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-21","date":"2017-06-20","document_id":"09-026-17-3346","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY","mfr_system":null,"summary":"Some customers may complain that the third-row seat headrest(s) are loose (A) and do not lock in the upright position (B) or the headrest are locked in the forward-bent position (C). These concerns are caused by improper operation while the seatback is folded down (A) and an excessive force is applied to the headrest (B) while it's in the upright locked position. When excessive force is improperly applied, this causes damage to the headrest lock mechanism (C).","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10120361-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10120361-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10120361","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-9","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_mazda_cx-9","2017_mazda_cx-9"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}