{"nhtsa_id":10119645,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-21","date":"2016-01-01","document_id":"R65","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"Reprogram Radio Control Head The radio navigation system on about 30,300 of the above vehicles may experience a condition which permanently renders the navigation features not functional as a result of memory corruption. The radio navigation will be checked for functionality. If functional, the radio and navigation software levels must be checked. If software is found to be outdated, the radio control head will need to be reprogrammed with the latest radio and/or navigation software. If the navigation was found to not be functional, the radio will need to be replaced. Order the replacement radio through the audio and electronic products exchange center. Then return the vehicle to the customer and inform the customer that a return visit will need to be scheduled for radio replacement once the replacement radio arrives.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10119645-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10119645-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10119645","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"JOURNEY","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_dodge_journey","2015_dodge_journey"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}