{"nhtsa_id":10119626,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-21","date":"2016-01-15","document_id":"08-006-16","mfr_campaign":null,"replaces":null,"component":"STEERING; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"RA2 RG2 RJ2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: · Potential for inoperative or blank radio display. · Radio displays message ?Please insert update USB?. · AM/FM presets lost over an ignition cycle. · iPod Synchronization will be incomplete causing the voice recognition to be inoperative. · Display shows multiple USB media song titles in the browse menu. · System incorrectly comes up in Aux mode. Unable to change CD tracks with steering wheel controls. · May be able to change AM/FM frequencies while changing SXM frequencies. · Display screen dim. · Paired phone list is deleted after ignition cycle. · Not able to pair phone. · Unable to delete paired device from list. · Removed the ability to pair phones while the vehicle is in motion. · Voice command not able to play new text messages. SXM presets are lost at times. · SXM disappeared and failed to re-register. · Intermittently the wrong selected media is played. · Noises (pops and cracks) for AM/FM. · Audio controls are locked out after using Voice Recognition (VR). · iPod will not resume playing after phone call. · iPod ?Repeat? function is not turned on. · iPod songs not accessible through VR without ?genre?. · iPod shuffle does not continue after ignition cycle. · Not able to restore to default setting. · Potential for battery draw on E-Call function. · Steering wheel control seek up/down function not working. · Steering wheel control press and hold skipping channels. · Intermittently the wrong pop-ups or displays are shown. · Intermittently the phone or media will freeze. · Presets or clock setting are lost after software updates. · Climate ON/OFF pop-up will not longer appear. · Cannot change media source to Disc. · Wrong EQ setting being used. · Mute function not working correctly. · No audio on phone calls.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10119626-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10119626-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10119626","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"steering","name":"Steering","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"DURANGO","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_dodge_durango"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_jeep_grand-cherokee"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}