{"nhtsa_id":10119260,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-15","date":"2016-11-15","document_id":"ITB16-042a","mfr_campaign":null,"replaces":null,"component":"VISIBILITY","mfr_system":null,"summary":"2014-2017 Q60 AND Q50; POWER WINDOWS DO NOT OPERATE CORRECTLY SERVICE INFORMATION If power is interrupted to the power window system, it may cause one or more of the following symptoms to occur on one or more power windows: - AUTO-UP does not work, but window will move up and down with manual operation of the switch. - When door is opened (only applies to Q60), window will lower a small amount (normal operation) but will not raise when door is closed. - Window will move down when operating the window switch, but will not move up. NOTE: - If any of the above symptoms should occur, it may indicate that Window Initialization is needed (see page 2). Initialization should be done before attempting any repairs. - If needed, refer to the applicable Electronic Service Manual (ESM) to perform electrical diagnosis. - After electrical repairs to the vehicle (including repairs to the power windows), make sure to perform the Window Initialization and Anti-pinch Function Check procedures on page 2.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10119260-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10119260-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10119260","components":[{"id":"visibility","name":"Glass, wipers and mirrors","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"Q50","year_from":2014,"year_to":2017,"match":"exact","vehicle_ids":["2014_infiniti_q50","2015_infiniti_q50","2016_infiniti_q50","2017_infiniti_q50"]},{"make":"INFINITI","model":"Q50 HYBRID","year_from":2014,"year_to":2017,"match":"base","vehicle_ids":["2014_infiniti_q50","2015_infiniti_q50","2016_infiniti_q50","2017_infiniti_q50"]},{"make":"INFINITI","model":"Q60","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_infiniti_q60","2015_infiniti_q60"]},{"make":"INFINITI","model":"Q60","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_infiniti_q60"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}