{"nhtsa_id":10119246,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-15","date":"2017-08-16","document_id":"NTB17-067","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)","mfr_system":null,"summary":"2016-2017 MURANO; PHONE WILL NOT CONNECT WITH VEHICLE AND BLUETOOTH® AND PHONE BUTTONS ARE GRAYED OUT IN SETTINGS MENU IF YOU CONFIRM Or if the customer states their phone, approved for an APPLIED VEHICLE, will not connect with the vehicle. NOTE: - When the incident occurs, the ?Bluetooth? and ?Phone? buttons in the settings menu of the multi AV display are grayed out (not highlighted) and do not respond when pressed. - When pressing the ?Phone? button in the toolbar or on steering wheel, the message ?Please wait..? displays. - The incident may be intermittent. ACTION Update the Navigation system software using the SD card shown on page 2 and the SERVICE PROCEDURE beginning on page 3.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10119246-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10119246-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10119246","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"NISSAN","model":"MURANO","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_nissan_murano","2017_nissan_murano"]},{"make":"NISSAN","model":"MURANO HYBRID","year_from":2016,"year_to":2016,"match":"base","vehicle_ids":["2016_nissan_murano"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}