{"nhtsa_id":10119216,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-15","date":"2017-07-13","document_id":"ITB17-041","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY","mfr_system":null,"summary":"VOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION INTRODUCTION Infiniti is conducting a Voluntary Service Campaign (in the U.S. ONLY) on certain specific 2013-2016 Infiniti vehicles equipped with 2G Telematics Hardware to disable the 2G Telematics Control Unit (TCU). The 2G cellular service is no longer active in the United States and the subject TCUs are no longer connected to telematics services (Infiniti ConnectTM) and no longer perform any function in the affected vehicles. This campaign is being performed out of abundance of caution to help prevent potential cybersecurity issues. - Applied vehicles equipped with the 2G Telematics Control Unit (TCU) that enter the service department for any reason should have the subject TCU deactivated. This campaign will be performed at no charge to the customer for parts or labor. - For customers interested in the TCU update as opposed to deactivation, please refer to ITB17-007. IDENTIFICATION NUMBER Infiniti has assigned identification number P7331 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailer?s inventory.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10119216-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10119216-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10119216","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"JX35","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_infiniti_jx35"]},{"make":"INFINITI","model":"M37","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_infiniti_m37"]},{"make":"INFINITI","model":"Q50","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_infiniti_q50","2015_infiniti_q50"]},{"make":"INFINITI","model":"Q50 HYBRID","year_from":2014,"year_to":2015,"match":"base","vehicle_ids":["2014_infiniti_q50","2015_infiniti_q50"]},{"make":"INFINITI","model":"Q70","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_q70","2015_infiniti_q70","2016_infiniti_q70"]},{"make":"INFINITI","model":"Q70 HYBRID","year_from":2015,"year_to":2016,"match":"base","vehicle_ids":["2015_infiniti_q70","2016_infiniti_q70"]},{"make":"INFINITI","model":"QX56","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_infiniti_qx56"]},{"make":"INFINITI","model":"QX60","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_qx60","2015_infiniti_qx60","2016_infiniti_qx60"]},{"make":"INFINITI","model":"QX60 HYBRID","year_from":2014,"year_to":2016,"match":"base","vehicle_ids":["2014_infiniti_qx60","2015_infiniti_qx60","2016_infiniti_qx60"]},{"make":"INFINITI","model":"QX80","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_qx80","2015_infiniti_qx80","2016_infiniti_qx80"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}