{"nhtsa_id":10118356,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-04","date":"2016-02-25","document_id":"A911630 2039515-","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"The customer complains that the Audi connect online service in their 2012-2013 A6 or A7 vehicle only reaches 2G service. The customer has received a letter from T-Mobile and/or Audi of America regarding the issue. The VIN on the letter matches the VIN on the vehicle that is being serviced. The vehicle can be within or outside of the New Vehicle Limited Warranty. A telephone module that supports 3G service on the 1900MHZ band was installed beginning with model year 2014 vehicles. No repairs are necessary for model year 2014 vehicles and later. Video shows the service procedure.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10118356-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10118356-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10118356","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"AUDI","model":"A6","year_from":2011,"year_to":2013,"match":"exact","vehicle_ids":["2011_audi_a6","2012_audi_a6","2013_audi_a6"]},{"make":"AUDI","model":"A7","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"AUDI","model":"A7","year_from":2012,"year_to":2013,"match":"exact","vehicle_ids":["2012_audi_a7","2013_audi_a7"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}