{"nhtsa_id":10118313,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-04","date":"2016-01-26","document_id":"A911627 2042942-","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Audi connect is not functioning and the message \"Please wait..\" continually appears The system might only receive a 3G cellular connection in areas with strong 4G LTE reception. It is possible that the Audi connect configuration is incorrect due to a communication issue with the backend server in Germany. A full factory reset of the MMI system is required to fix the incorrect configuration, as a factory reset of only the Audi connect settings may not correct the issue.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10118313-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10118313-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10118313","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"AUDI","model":"Q7","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_audi_q7"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}