{"nhtsa_id":10118309,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-10-04","date":"2016-01-27","document_id":"A421630 2029953-","mfr_campaign":null,"replaces":null,"component":"SUSPENSION:REAR:SHOCK ABSORBER","mfr_system":null,"summary":"Cracking or clicking noises are heard from the rear of the vehicle in the C pillar area when it is driven over bumps or rough roads. The noise comes from the upper shock absorber mounting. Optimized damper mounting gradually introduced in production.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10118309-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10118309-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10118309","components":[{"id":"suspension","name":"Suspension","parent":null},{"id":"shock-strut","name":"Shocks and struts","parent":"suspension"}],"codes":[],"topics":[],"vehicles":[{"make":"AUDI","model":"A6","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_audi_a6","2013_audi_a6","2014_audi_a6"]},{"make":"AUDI","model":"A7","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_audi_a7","2013_audi_a7","2014_audi_a7"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}