{"nhtsa_id":10117894,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-09-20","date":"2017-09-01","document_id":"1HD-R2F7Z-09","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL","mfr_system":null,"summary":"SERVICE BULLETIN M1452: 2018 SOFTAIL INITIAL CARE PROGRAM. The purpose of this Initial Care Program is to monitor Harley-Davidson quality delivered to our customers. Harley-Davidson Technical Service is providing an Initial Care Program for 2018 Softail vehicles equipped with the various components listed. Refer to Table 1 (in bulletin). Harley-Davidson is asking the dealer network to provide information on the parts listed in this service bulletin to Harley-Davidson Technical Service within 24 hours of a customer concern. The goal is to provide a rapid resolution that will enable Harley-Davidson to have our customer back on the road within 72 hours.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10117894-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10117894-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10117894","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"HARLEY-DAVIDSON","model":"FLSL","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"HARLEY-DAVIDSON","model":"FLSTN","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}