{"nhtsa_id":10114231,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-15","date":"2013-11-12","document_id":"G-179183","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"13369 - Service Update. Install new software into the rear seat entertainment system, if necessary. The software in some of these vehicles may not enable the operator to resume playback of the DVD/CD system after the vehicle is turned off. With this condition, the DVD/CD system will only be able to start at the beginning of the disc. In addition, a black screen may appear on the rear DVD screens for up to 7 minutes after a short ignition cycle.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10114231-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10114231-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10114231","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"CADILLAC","model":"SRX","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_cadillac_srx"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}