{"nhtsa_id":10113420,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-15","date":"2017-02-14","document_id":"PIP5217B","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"This Preliminary Information communication provides information to the technician about vehicles that may have a service 4 wheel drive message and the transfer case is stuck in neutral. Technician may find Diagnostic Trouble Code C0398 set in the Transfer Case Control Module. Technician should verify if the vehicle was dinghy towed the vehicle using the owner’s manual procedure. If the vehicle has a C0398 after this type of procedure then performing SUB15304 will correct the condition.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10113420-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2017/MC-10113420-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10113420","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":["C0398"],"topics":[],"vehicles":[{"make":"CADILLAC","model":"ESCALADE","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_cadillac_escalade"]},{"make":"CHEVROLET","model":"COLORADO","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_chevrolet_colorado"]},{"make":"CHEVROLET","model":"SILVERADO 1500","year_from":2014,"year_to":2014,"match":"base","vehicle_ids":["2014_chevrolet_silverado"]},{"make":"CHEVROLET","model":"SILVERADO 2500","year_from":2015,"year_to":2015,"match":"base","vehicle_ids":["2015_chevrolet_silverado"]},{"make":"CHEVROLET","model":"SUBURBAN","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_chevrolet_suburban"]},{"make":"CHEVROLET","model":"TAHOE","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_chevrolet_tahoe"]},{"make":"GMC","model":"CANYON","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_gmc_canyon"]},{"make":"GMC","model":"SIERRA DENALI","year_from":2014,"year_to":2015,"match":"base","vehicle_ids":["2014_gmc_sierra","2015_gmc_sierra"]},{"make":"GMC","model":"YUKON","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_gmc_yukon"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}