{"nhtsa_id":10113200,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-15","date":"2013-08-20","document_id":"PIC5905","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"This Preliminary Information communication provides information to the technician that some customer may report that when they call the OnStar call center or use OnStar hands free calling that the person on the other side of the call has a hard time understanding them. Technician should not replace the microphone for this concern. Technician will need to use Global Diagnostic System 2 and check the OnStar® Customer Identifier if it is less than 86000000 then the module should be replaced for this concern.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10113200-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10113200-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10113200","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHEVROLET","model":"IMPALA","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_chevrolet_impala"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}