{"nhtsa_id":10112190,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-15","date":"2014-08-21","document_id":"PIP5217A","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN; POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)","mfr_system":null,"summary":"This Preliminary Information communication provides information to the technician about vehicles that may have a service 4 wheel drive message and the transfer case is stuck in neutral. Technician may find Diagnostic Trouble Code C0398 set in the Transfer Case Control Module. Technician should verify if the vehicle was dinghy towed the vehicle using the owner's manual procedure. If the vehicle has a C0398 after this type of procedure clear the Diagnostic Trouble Code and return the vehicle to the customer with a copy of this Preliminary Information. An owner's manual supplement will be sent to owner's with more information on dinghy towing the vehicle. If the vehicle stays in neutral after towing, with the ignition in the RUN position and engine not running cycle fuse TREC under the hood then continue to use the \"Shifting out of neutral\" in the owner's manual.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10112190-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10112190-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10112190","components":[{"id":"powertrain","name":"Transmission and driveline","parent":null},{"id":"transfer-case","name":"Transfer case","parent":"powertrain"}],"codes":["C0398"],"topics":[],"vehicles":[{"make":"CADILLAC","model":"ESCALADE","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_cadillac_escalade"]},{"make":"CADILLAC","model":"ESCALADE ESV","year_from":2015,"year_to":2015,"match":"base","vehicle_ids":["2015_cadillac_escalade"]},{"make":"CHEVROLET","model":"COLORADO","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_chevrolet_colorado"]},{"make":"CHEVROLET","model":"SILVERADO","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_chevrolet_silverado"]},{"make":"CHEVROLET","model":"SILVERADO 1500","year_from":2014,"year_to":2014,"match":"base","vehicle_ids":["2014_chevrolet_silverado"]},{"make":"CHEVROLET","model":"SILVERADO 2500","year_from":2014,"year_to":2014,"match":"base","vehicle_ids":["2014_chevrolet_silverado"]},{"make":"CHEVROLET","model":"SUBURBAN","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_chevrolet_suburban"]},{"make":"CHEVROLET","model":"TAHOE","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_chevrolet_tahoe"]},{"make":"GMC","model":"CANYON","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_gmc_canyon"]},{"make":"GMC","model":"SIERRA","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_gmc_sierra"]},{"make":"GMC","model":"SIERRA 1500","year_from":2014,"year_to":2014,"match":"base","vehicle_ids":["2014_gmc_sierra"]},{"make":"GMC","model":"SIERRA 2500","year_from":2014,"year_to":2014,"match":"base","vehicle_ids":["2014_gmc_sierra"]},{"make":"GMC","model":"YUKON","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_gmc_yukon"]},{"make":"GMC","model":"YUKON XL","year_from":2015,"year_to":2015,"match":"exact","vehicle_ids":["2015_gmc_yukon-xl"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}