{"nhtsa_id":10110998,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-10","date":"2013-11-11","document_id":"09-031-13-2843","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH; ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS","mfr_system":null,"summary":"Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C-15 connector. ?The driver side power window does not operate.?The door does not open when using the advanced keyless system.?The warning lamp stays ON even after the ignition switch is turned OFF.The symptoms listed above may be caused by corrosion of the C-15 connector terminals due to water intrusion through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it may create a gap between the door and the door harness grommet, which may allow water to enter through the gap.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10110998-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10110998-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10110998","components":[{"id":"structure-body","name":"Body and frame","parent":null},{"id":"electrical","name":"Electrical system","parent":null},{"id":"visibility","name":"Glass, wipers and mirrors","parent":null},{"id":"latches-locks","name":"Latches and locks","parent":null},{"id":"door-latch","name":"Door latch","parent":"latches-locks"},{"id":"power-window","name":"Power windows","parent":"visibility"}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2013,"year_to":2014,"match":"exact","vehicle_ids":["2013_mazda_cx-5","2014_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}