{"nhtsa_id":10110988,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-10","date":"2013-11-25","document_id":"09-035-13-2857","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)","mfr_system":null,"summary":"On some vehicles, the customer may complain about any one of the following concerns: *Screen locks up to a \"black screen\". *Screen freezes while driving. *Screen gets stuck at TomTom logo (splash screen) during startup. *Screen temporarily gets stuck at TomTom logo (splash screen) for 2 minutes during startup. Afterwards, the navigation will not start until the ignition is cycled. *No Map Found error and SD card contains a map. *Yellow screen with message \"Insert SD card\". *Red screen with message \"Problem with map\". *The message \"Waiting for a valid GPS signal\" appears. *Current car position (CCP) turning 180 degrees when driving in reverse. *Unexpected \"Stopping voice control\" message, usually when starting the vehicle. *Navigation screen does not appear after pressing the NAVI button and it will not recover after turning the ignition OFF, then ON again.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10110988-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2013/MC-10110988-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10110988","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2013,"year_to":2014,"match":"exact","vehicle_ids":["2013_mazda_cx-5","2014_mazda_cx-5"]},{"make":"MAZDA","model":"CX-9","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_mazda_cx-9"]},{"make":"MAZDA","model":"MAZDA3","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_mazda_mazda3"]},{"make":"MAZDA","model":"MAZDA6","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_mazda_mazda6"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}