{"nhtsa_id":10109401,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-01","date":"2014-10-08","document_id":"T-SB-0381-09 Rev","mfr_campaign":null,"replaces":null,"component":"SUSPENSION; WHEELS","mfr_system":null,"summary":"TSB: The only acceptable towing method for vehicles equipped with an Active Torque Control 4WD system is to have all four wheels off the ground. Flat towing or towing where only the front or rear wheels are supported may damage the all-wheel drive system.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10109401-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2014/MC-10109401-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10109401","components":[{"id":"suspension","name":"Suspension","parent":null},{"id":"wheels","name":"Wheels","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"TOYOTA","model":"HIGHLANDER","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_toyota_highlander","2015_toyota_highlander"]},{"make":"TOYOTA","model":"MATRIX","year_from":2009,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"TOYOTA","model":"RAV4","year_from":2006,"year_to":2015,"match":"exact","vehicle_ids":["2006_toyota_rav4","2007_toyota_rav4","2008_toyota_rav4","2009_toyota_rav4","2010_toyota_rav4","2011_toyota_rav4","2012_toyota_rav4","2013_toyota_rav4","2014_toyota_rav4","2015_toyota_rav4"]},{"make":"TOYOTA","model":"SIENNA","year_from":2011,"year_to":2015,"match":"exact","vehicle_ids":["2011_toyota_sienna","2012_toyota_sienna","2013_toyota_sienna","2014_toyota_sienna","2015_toyota_sienna"]},{"make":"TOYOTA","model":"VENZA","year_from":2009,"year_to":2015,"match":"exact","vehicle_ids":["2009_toyota_venza","2010_toyota_venza","2011_toyota_venza","2012_toyota_venza","2013_toyota_venza","2014_toyota_venza","2015_toyota_venza"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}