{"nhtsa_id":10109075,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-08-01","date":"2016-09-30","document_id":"SSM 46097","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.","mfr_system":null,"summary":"Some 2017 Fusion/MKZ/MKC and Continental with all audio systems and 2017 Escape with Sony audio systems may exhibit an inoperative audio system after a battery disconnect/reconnect. Make sure battery is at full state of charge before attempting to restore audio operation. Audio system operation should be restored by disconnecting the negative battery cable for 10 minutes and reconnecting. If a vehicle service procedure requires a battery disconnect/reconnect ensure radio functionality is verified before vehicle is released to the customer. To assist with the investigation use the Report A Vehicle Concern link at the bottom of the Oasis report and submit a Global Concern Report (GCR). Continue to monitor OASIS for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10109075-9999.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2016/MC-10109075-0001.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/10109075","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ESCAPE","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_ford_escape"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_ford_fusion"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_lincoln_continental"]},{"make":"LINCOLN","model":"MKC","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_lincoln_mkc"]},{"make":"LINCOLN","model":"MKZ","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_lincoln_mkz"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}