{"nhtsa_id":10103861,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-06-06","date":"2015-01-16","document_id":"SSM 72144","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL","mfr_system":null,"summary":"\"ISSUE: GLOBAL DIAGNOSTIC SUPPORT (GDS) ARE RECEIVING REPORTS THAT WHEN THE KEY PROGRAMMING APPLICATION IS AT TEMPTED, IT FAILS TO COMPLETE. CAUSE: IT HAS BEEN IDENTIFIED THAT WHEN THE KEY PROGRAMMING APPLICATION IS AT TEMPTED IT FAILS TO COMPLETE AND DISPLAYS A MESSAGE OF ‘FAILED TO START THE KEY PROGRAM ROUTINE’. THIS DOES NOT AFFECT AL L VEHICLES ONLY VEHICLES THAT HAVE HARDWARE LEVEL WITH SUFFIX ‘DPLA’.\"","document":null,"url":"https://open.wenmarpro.com/bulletins/10103861","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"LAND ROVER","model":"RANGE ROVER EVOQUE","year_from":2012,"year_to":2015,"match":"exact","vehicle_ids":["2012_land-rover_range-rover-evoque","2013_land-rover_range-rover-evoque","2014_land-rover_range-rover-evoque","2015_land-rover_range-rover-evoque"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}