{"nhtsa_id":10103321,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-06-05","date":"2014-10-12","document_id":"SSM 72109","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"\"ISSUE: A SMALL NUMBER OF CUSTOMERS MAY EXPERIENCE THE FOLLOWING PROBLEM, AFTER ATTEMPTING TO SHIFT INTO REVERSE GEAR: TRANSMISSION DOES NOT SHIFT INTO REVERSE. THE CUSTOMER MAY ALSO NOTICE A FLASHING 'R' ON THE TRANSMISSION SELECTOR AND INSTRUMENT CLUSTER. 'TRANSMISSION FAULT' MESSAGE IS DISPLAYED IN THE MESSAGE CENTRE. REVERSE GEAR CANNOT BE SELECTED, THOUGH THE FAULT MAY CLEAR IF IGNITION IS SWITCHED OFF FOR AT LEAST 30 SECONDS. VEHICLE WILL OPERATE AS NORMAL IN ALL FORWARD GEARS. UPON INSPECTION, THE VEHICLE EXHIBITS NO RELEVANT DIAGNOSTIC TROUBLE CODES (DTCS). CAUSE: THIS PROBLEM IS CAUSED BY A SOFTWARE ERROR WITHIN THE TRANSMISSION CONTROL MODULE (TCM), AND JLR ENGINEERS ARE URGENTLY SEEKING RESOLUTION.\"","document":null,"url":"https://open.wenmarpro.com/bulletins/10103321","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null},{"id":"automatic-transmission","name":"Automatic transmission","parent":"powertrain"},{"id":"software","name":"Software","parent":"electrical"},{"id":"transmission-control-module","name":"Transmission control module","parent":"powertrain"}],"codes":[],"topics":[],"vehicles":[{"make":"LAND ROVER","model":"RANGE ROVER EVOQUE","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_land-rover_range-rover-evoque"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}