{"nhtsa_id":10101081,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-05-30","date":"2016-03-10","document_id":"02-010-16-3170","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE:FRAME AND MEMBERS; SUSPENSION:FRONT:SHOCK ABSORBER","mfr_system":null,"summary":"SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT SHOCK ABSORBER WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO:•UPPER FRONT STRUT BEARING (A) DAMAGE. (CX-5 AND MAZDA6)•STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. (CX-3, CX-5 AND MAZDA6)•THE BUMP STOPPER (C) MAY BE CONTACTING THE STRUT BEARING WHEN THE FRONT SHOCK ABSORBER IS COMPRESSED, CAUSING A POPPING NOISE. (MAZDA6 ONLY)•THE FRONT LOWER ARM BUSHING (D) IS MAKING A STICK-SLIP NOISE IN WET ROAD CONDITIONS. (CX-5 AND MAZDA6)TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE:1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING (A) HAS BEEN CHANGED. (CX-5 AND MAZDA6)2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. (CX-5 AND MAZDA6)3. THE SHAPE OF THE BUMP STOPPER (C) WILL BE MODIFIED IN THE FUTURE. (MAZDA6 ONLY)4. THE SHAPE OF THE COIL SPRING HAS BEEN CHANGED. (CX-3 ONLY)5. FRICTION OF THE LOWER ARM BUSHING HAS BEEN REDUCED BY ADDING A DRY COATING. (CX-5 AND MAZDA6)NOTE:THE PISTON ROD NUT (B) REQUIRES REPLACEMENT.","document":null,"url":"https://open.wenmarpro.com/bulletins/10101081","components":[{"id":"structure-body","name":"Body and frame","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"suspension","name":"Suspension","parent":null},{"id":"shock-strut","name":"Shocks and struts","parent":"suspension"}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-3","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_mazda_cx-3"]},{"make":"MAZDA","model":"CX-5","year_from":2013,"year_to":2016,"match":"exact","vehicle_ids":["2013_mazda_cx-5","2014_mazda_cx-5","2015_mazda_cx-5","2016_mazda_cx-5"]},{"make":"MAZDA","model":"MAZDA6","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_mazda_mazda6","2015_mazda_mazda6","2016_mazda_mazda6"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}