{"nhtsa_id":10100517,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-05-24","date":"2017-03-28","document_id":"SSM 46495","mfr_campaign":null,"replaces":null,"component":"SUSPENSION","mfr_system":null,"summary":"SOME 2015-2017 ESCAPE AND MKC VEHICLES WITHOUT A VEHICLE DYNAMIC SUSPENSION SYSTEM AND BUILT ON 1-APR-2015 AND THROUGH 1-OCT-2016 MAY EXHIBIT A RATTLE AND/OR CLUNKING NOISE FROM THE REAR SUSPENSION WHILE DRIVING OVER BUMPS AND/OR MAKING TURNS AT LOW SPEEDS. SUSPECT REAR SHOCK ABSORBERS WILL COMPRESS 2-5 INCHES OF TRAVEL BEFORE SIGNIFICANT RESISTANCE IS OBSERVED. IF WORKSHOP MANUAL (WSM), SECTION 100-04 DIAGNOSTICS INDICATE A RATTLE AND/OR CLUNKING NOISE IS COMING FROM THE REAR SHOCK ABSORBER(S) THEN REFER TO WSM, SECTION 204-02 AND REPLACE THE REAR SHOCK ABSORBER(S)AS REQUIRED. FOR CLAIMING, USE CAUSAL PART 18125 AND APPLICABLE LABOR OPERATIONS IN SECTION 5 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.","document":null,"url":"https://open.wenmarpro.com/bulletins/10100517","components":[{"id":"suspension","name":"Suspension","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"ESCAPE","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_ford_escape","2016_ford_escape","2017_ford_escape"]},{"make":"LINCOLN","model":"MKC","year_from":2015,"year_to":2017,"match":"exact","vehicle_ids":["2015_lincoln_mkc","2016_lincoln_mkc","2017_lincoln_mkc"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}