{"nhtsa_id":10099407,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-05-17","date":"2015-06-02","document_id":"09-022-15-3047","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.650A OR LATER). FOR ALL VEHICLES: • NAVIGATION OR OTHER SCREEN FREEZES OR REBOOTS. • SYSTEM DOES NOT RECOGNIZE USB/SD CARD. • SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT. • WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT. • NAVIGATION TURNS TO A BLACK SCREEN. • FAVORITES DISAPPEAR. • VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH. • REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN. • TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE. • WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND “WHERE AM I?”, THE SYSTEM RESPONDS WITH “YOUR LOCATION IS COMMA.”","document":null,"url":"https://open.wenmarpro.com/bulletins/10099407","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"MAZDA3","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_mazda_mazda3","2015_mazda_mazda3"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}