{"nhtsa_id":10098894,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-05-11","date":"2014-11-06","document_id":"09-048-14-2975","mfr_campaign":null,"replaces":null,"component":"FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM","mfr_system":null,"summary":"SOME CUSTOMERS MAY COMPLAIN THAT THE FUEL GAUGE SHOWS EMPTY AND/OR THE DISTANCE-TO-EMPTY ON THE MULTI-INFORMATION DISPLAY (MID) INDICATES “0” WITH A CERTAIN AMOUNT OF FUEL REMAINING IN THE TANK.THIS MAY BE A NORMAL OPERATION OF THE FAIL-SAFE FUNCTION:1.IF FOREIGN MATERIAL (CONTAINED IN A POOR-QUALITY FUEL) ADHERES TO THE FUEL GAUGE SENDER UNIT, THE FAIL-SAFE FUNC-TION INITIATES BY FORCING THE FUEL GAUGE AND THE DISTANCE-TO-EMPTY TO INDICATE “ZERO FUEL AMOUNT”.2.IMMEDIATELY AFTER THE FOREIGN MATERIAL IS DISLODGED BY SHAKING OF THE FUEL DURING DRIVING OR REFUELING, THE FUEL GAUGE WILL RETURN TO A NORMAL READING, BUT THE DISTANCE-TO-EMPTY WILL CONTINUE TO READ “0” UNTIL THE NEXT REFUEL-ING OF 3 US GALLONS (10 LITERS) OR MORE.TO CORRECT THE PROBLEM THE FOLLOWING CHANGE HAS BEEN MADE:1.THERE IS NO MASS-PRODUCTION CHANGE TO PREVENT ADHESION OF FOREIGN MATERIAL TO THE FUEL GAUGE SENDER UNIT. SO THE FACT REMAINS UNCHANGED THAT THE FUEL GAUGE AND THE DISTANCE-TO-EMPTY INDICATE “ZERO FUEL AMOUNT” WHEN FOREIGN MATERIAL ADHERES TO THE FUEL GAUGE SENDER UNIT, AND THE FAIL-SAFE FUNCTION INITIATES.2.TO EQUALIZE THE RECOVERY TIMING FROM THE FAIL-SAFE MODE, THE LOGIC HAS BEEN CHANGED SO THAT THE DISTANCE-TO-EMPTY RECOVERS FROM “0” TO A NORMAL READING IMMEDIATELY AFTER THE FOREIGN MATERIAL IS DISLODGED (AT THE SAME TIME AS THE FUEL GAUGE).","document":null,"url":"https://open.wenmarpro.com/bulletins/10098894","components":[{"id":"fuel-system","name":"Fuel system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2013,"year_to":2015,"match":"exact","vehicle_ids":["2013_mazda_cx-5","2014_mazda_cx-5","2015_mazda_cx-5"]},{"make":"MAZDA","model":"MAZDA3","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_mazda_mazda3","2015_mazda_mazda3"]},{"make":"MAZDA","model":"MAZDA6","year_from":2014,"year_to":2015,"match":"exact","vehicle_ids":["2014_mazda_mazda6","2015_mazda_mazda6"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}