{"nhtsa_id":10098348,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-05-04","date":"2014-07-11","document_id":"09-031-14-2947","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT ADAPTIVE/MOBILITY","mfr_system":null,"summary":"SOME CUSTOMERS MAY COMPLAIN THAT THE RUBBER PROTECTOR COMES OFF THE SIDE STEP MOLDING. THE PROTECTOR HANGS DOWN CAUSING A POOR APPEARANCE CONCERN. THIS CONCERN MAY OCCUR WHEN THE VEHICLE IS DRIVEN IN FREEZING TEMPERATURES. SNOW AND MOISTURE ADHERE AND FREEZE ONTO THE RUBBER PROTECTOR AND WHEN THE DOOR IS OPENED, THE RUBBER PROTECTOR CAN TEAR OR STRETCH, COMING OFF THE FASTENERS.THE MATERIAL OF THE RUBBER PROTECTOR AROUND THE FASTENERS HAS BEEN CHANGED TO INCREASE THE HOLDING FORCE TO THE FASTENERS.","document":null,"url":"https://open.wenmarpro.com/bulletins/10098348","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}