{"nhtsa_id":10098181,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-05-03","date":"2014-04-23","document_id":"09-006-14-2882C","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 30.00.300 OR LATER). • FAVORITES (RADIO PRESETS, NAVIGATION LOCATIONS (INCLUDING HOME)), BLUETOOTH PAIRING, SOUND ADJUSTMENTS, AND ROUTE AND WARNING SETTINGS ARE RESET WHEN CMU IS REPROGRAMMED. • FAVORITES LIST DISPLAYS ONLY THE CHANNEL NUMBERS FOR XM RADIO STATIONS. • CANNOT MAKE A CALL SUCCESSFULLY USING VOICE RECOGNITION IN FRENCH. • SOUND SKIPS WHEN PLAYING MUSIC THROUGH BLUETOOTH CONNECTION. • THE NAVIGATION ROUTE GUIDANCE IS NOT PLAYED AFTER PAIRING IPHONE 4S. • VOICE RECOGNITION FAILS AFTER IMPORTING CONTACTS WITH SPECIAL CHARACTERS ($, #, ETC) IN THE NAME (#MOM, $AM). • THE MUSIC VOLUME BAR IS DISPLAYED WHILE THE NAVIGATION IS GUIDING A TRIP. • THE COMPASS SCREEN IS DISPLAYED, EVEN THOUGH A SD CARD IS INSERTED. • SOUND IS HEARD EVEN THOUGH MUTE IS SELECTED. • THE NAVIGATION SCREEN IS REBOOTED. • NAVIGATION GUIDANCE IS WRONG DUE TO LOSS OF GPS SIGNAL. • THE NAVIGATION SYSTEM DOES NOT RECOGNIZE THE CURRENT LOCATION. • THE RADIO SCREEN IS FUZZY AND THE COMMANDER SWITCH DOES NOT OPERATE. • SELECTING A CONTACT ADDRESS CAUSES THE TOUCHSCREEN TO FLASH WHITE. • A MESSAGE “INVALID SD CARD” MAY APPEAR ON THE CENTER DISPLAY WHILE USING THE NAVIGATION SYSTEM. • A BLACK SCREEN MAY BE DISPLAYED WHILE USING THE NAVIGATION SYSTEM. • A BLUE SCREEN MAY BE DISPLAYED JUST AFTER TURNING THE IGNITION TO ACC/ON. • THE CENTER DISPLAY DOES NOT BOOT UP WITH A BLACK SCREEN. • THE CENTER DISPLAY MAY FLICKER WHILE USING WIFI CONNECTION. • THE NAVIGATION SYSTEM SOUND VOLUME CANNOT BE CHANGED. • FRENCH PRONUNCIATION IN VOICE GUIDANCE/WORDING OF THE NAVIGATION SYSTEM IS NOT CORRECT.","document":null,"url":"https://open.wenmarpro.com/bulletins/10098181","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"MAZDA3","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_mazda_mazda3"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}