{"nhtsa_id":10097565,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-04-19","date":"2014-01-02","document_id":"SSM69078","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE","mfr_system":null,"summary":"\"ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR AUTOMATICALLY SOFTWARE UPDATED. THE CUSTOMER MAY NOT BE AWARE OF AN AUTOMATIC UPDATE SO THIS SSM IS RECOMMENDED ON ANY BLUETOOTH PHONE ISSUES EXPERIENCED. CAUSE: PHONE SOFTWARE IS BEYOND THE CONTROL OF JAGUAR LAND ROVER AND ITS COMPATIBILITY WITH OUR SYSTEMS CAN ONLY BE TESTED AND APPROVED / DISAPPROVED ONCE RELEASED BY THE PHONE COMPANY. PHONES CAN SWITCH FROM WORKING WELL TO EXTREMELY POOR PERFORMANCE OR VICE VERSA AFTER AN UPDATE.\"","document":null,"url":"https://open.wenmarpro.com/bulletins/10097565","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"software","name":"Software","parent":"electrical"}],"codes":[],"topics":[],"vehicles":[{"make":"JAGUAR","model":"F-TYPE","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_jaguar_f-type"]},{"make":"JAGUAR","model":"XF","year_from":2012,"year_to":2014,"match":"exact","vehicle_ids":["2012_jaguar_xf","2013_jaguar_xf","2014_jaguar_xf"]},{"make":"JAGUAR","model":"XJ","year_from":2010,"year_to":2014,"match":"exact","vehicle_ids":["2010_jaguar_xj","2011_jaguar_xj","2012_jaguar_xj","2013_jaguar_xj","2014_jaguar_xj"]},{"make":"JAGUAR","model":"XK","year_from":2006,"year_to":2014,"match":"exact","vehicle_ids":["2006_jaguar_xk","2007_jaguar_xk","2008_jaguar_xk","2009_jaguar_xk","2010_jaguar_xk","2011_jaguar_xk","2012_jaguar_xk","2013_jaguar_xk","2014_jaguar_xk"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}