{"nhtsa_id":10096960,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-04-06","date":"2016-03-04","document_id":"T-SB-0016-16","mfr_campaign":null,"replaces":null,"component":"SUSPENSION:REAR; SUSPENSION","mfr_system":null,"summary":"TSB: SOME 2014 MODEL YEAR HIGHLANDER AND HIGHLANDER HV VEHICLES MAY EXHIBIT AN ABNORMAL NOISE, LIKE A “SQUEAK/SQUAWK/GROAN” TYPE NOISE, FROM THE REAR SUSPENSION WHEN TRAVELING OVER UNEVEN ROADS. THIS MAY BE MORE PRONOUNCED IN COLDER AMBIENT TEMPERATURES. THE ABNORMAL NOISE MAY BE CAUSED BY A REAR TRAILING ARM BUSHING. AN UPDATED REAR TRAILING ARM ASSEMBLY IS AVAILABLE. FOLLOW THE REPAIR PROCEDURE IN THIS BULLETIN TO ADDRESS THIS CONDITION.","document":null,"url":"https://open.wenmarpro.com/bulletins/10096960","components":[{"id":"suspension","name":"Suspension","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"TOYOTA","model":"HIGHLANDER","year_from":2014,"year_to":2014,"match":"exact","vehicle_ids":["2014_toyota_highlander"]},{"make":"TOYOTA","model":"HIGHLANDER HYBRID","year_from":2014,"year_to":2014,"match":"base","vehicle_ids":["2014_toyota_highlander"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}