{"nhtsa_id":10095858,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-03-20","date":"2017-02-27","document_id":"SSM 46412","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN:DRIVELINE","mfr_system":null,"summary":"SOME 2007-2016 EDGE/MKX/FLEX/MKT/MKZ/MKS/TAURUS/TAURUS POLICE/EXPLORER/EXPLORER POLICE EQUIPPED WITH ALL WHEEL DRIVE (AWD) AND BUILT ON OR BEFORE 30-JUN-2016 MAY EXHIBIT A TICKING AND/OR KNOCKING NOISE COMING FROM THE DRIVELINE AREA. TO IDENTIFY THIS NOISE, REFER TO WORKSHOP MANUAL (WSM), SECTION 100-04, AND FOLLOW THE SYMPTOM CHART. IF THE SOURCE OF THE NOISE IS IDENTIFIED AS THE PTU AND/OR INTERNAL TO THE PTU, DISASSEMBLE PTU ASSEMBLY. REFER TO UPDATED WSM, SECTION 308-07. IF THE PTU IS DETERMINED TO BE REPAIRABLE, UTILIZE KIT GB5Z-7P258-A AND THE INCLUDED INSTRUCTION SHEET. FOR CLAIMING, USE CAUSAL PART 7P258 AND APPLICABLE LABOR OPERATIONS IN SECTION 07 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.","document":null,"url":"https://open.wenmarpro.com/bulletins/10095858","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null},{"id":"powertrain","name":"Transmission and driveline","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EDGE","year_from":2007,"year_to":2016,"match":"exact","vehicle_ids":["2007_ford_edge","2008_ford_edge","2009_ford_edge","2010_ford_edge","2011_ford_edge","2012_ford_edge","2013_ford_edge","2014_ford_edge","2015_ford_edge","2016_ford_edge"]},{"make":"FORD","model":"EXPLORER","year_from":2007,"year_to":2016,"match":"exact","vehicle_ids":["2007_ford_explorer","2008_ford_explorer","2009_ford_explorer","2010_ford_explorer","2011_ford_explorer","2012_ford_explorer","2013_ford_explorer","2014_ford_explorer","2015_ford_explorer","2016_ford_explorer"]},{"make":"FORD","model":"FLEX","year_from":2009,"year_to":2016,"match":"exact","vehicle_ids":["2009_ford_flex","2010_ford_flex","2011_ford_flex","2012_ford_flex","2013_ford_flex","2014_ford_flex","2015_ford_flex","2016_ford_flex"]},{"make":"FORD","model":"TAURUS","year_from":2007,"year_to":2016,"match":"exact","vehicle_ids":["2007_ford_taurus","2008_ford_taurus","2009_ford_taurus","2010_ford_taurus","2011_ford_taurus","2012_ford_taurus","2013_ford_taurus","2014_ford_taurus","2015_ford_taurus","2016_ford_taurus"]},{"make":"FORD","model":"TAURUS POLICE INTERCEPTOR","year_from":2013,"year_to":2015,"match":"base","vehicle_ids":["2013_ford_taurus","2014_ford_taurus","2015_ford_taurus"]},{"make":"LINCOLN","model":"MKS","year_from":2009,"year_to":2016,"match":"exact","vehicle_ids":["2009_lincoln_mks","2010_lincoln_mks","2011_lincoln_mks","2012_lincoln_mks","2013_lincoln_mks","2014_lincoln_mks","2015_lincoln_mks","2016_lincoln_mks"]},{"make":"LINCOLN","model":"MKT","year_from":2009,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKT","year_from":2010,"year_to":2016,"match":"exact","vehicle_ids":["2010_lincoln_mkt","2011_lincoln_mkt","2012_lincoln_mkt","2013_lincoln_mkt","2014_lincoln_mkt","2015_lincoln_mkt","2016_lincoln_mkt"]},{"make":"LINCOLN","model":"MKX","year_from":2007,"year_to":2016,"match":"exact","vehicle_ids":["2007_lincoln_mkx","2008_lincoln_mkx","2009_lincoln_mkx","2010_lincoln_mkx","2011_lincoln_mkx","2012_lincoln_mkx","2013_lincoln_mkx","2014_lincoln_mkx","2015_lincoln_mkx","2016_lincoln_mkx"]},{"make":"LINCOLN","model":"MKZ","year_from":2007,"year_to":2016,"match":"exact","vehicle_ids":["2007_lincoln_mkz","2008_lincoln_mkz","2009_lincoln_mkz","2010_lincoln_mkz","2011_lincoln_mkz","2012_lincoln_mkz","2013_lincoln_mkz","2014_lincoln_mkz","2015_lincoln_mkz","2016_lincoln_mkz"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}