{"nhtsa_id":10095184,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-03-15","date":"2017-01-24","document_id":"SSM 46332","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCOLN VEHICLE. ONLY APPROVED GENUINE FORD ACCESSORIES OR ORIGINALLY INSTALLED SYSTEMS ARE SUPPORTED AND CERTIFIED TO FUNCTION CORRECTLY WITH OTHER VEHICLE SYSTEMS. IF YOU SUSPECT A SYSTEM HAS BEEN MODIFIED, THE FOLLOWING RESOURCES CAN BE USED TO VERIFY ORIGINAL EQUIPMENT: MONRONEY LABEL (WINDOW STICKER), PROFESSIONAL TECHNICIAN SOCIETY (PTS) OASIS TAB SELECT SYNC OR HVBOM. FOR GENUINE FORD ACCESSORIES USE: PTS WORKSHOP TAB SELECT DEALER INSTALLED ACCESSORY OR ACCESSORY INSTALLATION.","document":null,"url":"https://open.wenmarpro.com/bulletins/10095184","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2008,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"FORD","model":"CROWN VICTORIA","year_from":2012,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"FORD","model":"F-250 SD","year_from":2011,"year_to":2017,"match":"base","vehicle_ids":["2011_ford_f-250","2012_ford_f-250","2013_ford_f-250","2014_ford_f-250","2015_ford_f-250","2016_ford_f-250","2017_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2011,"year_to":2017,"match":"base","vehicle_ids":["2011_ford_f-350","2012_ford_f-350","2013_ford_f-350","2014_ford_f-350","2015_ford_f-350","2016_ford_f-350","2017_ford_f-350"]},{"make":"FORD","model":"F-450 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CAR","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_lincoln_town-car","2009_lincoln_town-car","2010_lincoln_town-car","2011_lincoln_town-car"]},{"make":"MERCURY","model":"GRAND MARQUIS","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_mercury_grand-marquis","2009_mercury_grand-marquis","2010_mercury_grand-marquis","2011_mercury_grand-marquis"]},{"make":"MERCURY","model":"MARINER","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_mercury_mariner","2009_mercury_mariner","2010_mercury_mariner","2011_mercury_mariner"]},{"make":"MERCURY","model":"MILAN","year_from":2008,"year_to":2011,"match":"exact","vehicle_ids":["2008_mercury_milan","2009_mercury_milan","2010_mercury_milan","2011_mercury_milan"]},{"make":"MERCURY","model":"MOUNTAINEER","year_from":2008,"year_to":2010,"match":"exact","vehicle_ids":["2008_mercury_mountaineer","2009_mercury_mountaineer","2010_mercury_mountaineer"]},{"make":"MERCURY","model":"MOUNTAINEER","year_from":2011,"year_to":2011,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}