{"nhtsa_id":10092362,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-02-21","date":"2016-08-02","document_id":"TSB16-0102","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY:HATCHBACK/LIFTGATE; EQUIPMENT","mfr_system":null,"summary":"SOME 2016 EXPLORER VEHICLES EQUIPPED WITH THE HANDS-FREE POWER LIFTGATE AND WITHOUT TRAILER TOW PACKAGE MAY EXHIBIT A LIFTGATE THAT OPENS WHILE WALKING NEXT TO THE REAR BUMPER. THIS MAY BE DUE TO THE SOFTWARE SENSITIVITY IN THE HANDS-FREE LIFTGATE ACTUATION MODULE. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.","document":null,"url":"https://open.wenmarpro.com/bulletins/10092362","components":[{"id":"structure-body","name":"Body and frame","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_ford_explorer"]},{"make":"FORD","model":"POLICE INTERCEPTOR UTILIT","year_from":2016,"year_to":2016,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}