{"nhtsa_id":10091230,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-02-10","date":"2016-07-01","document_id":"SSM 45917","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM","mfr_system":null,"summary":"SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON NON-NAVIGATION VEHICLES. PERFORM THE FOLLOWING PROCEDURE TO RESOLVE. ENTER BEZEL DIAGNOSTICS PER WORK SHOP MANUAL (WSM) SECTION 415-00. SELECT TESTING SETTINGS FROM THE MENU. SCROLL DOWN AND PRESS CLEAR DR CALIB. PERFORM A DRIVE TEST FOR APPROXIMATELY 10 MINUTES, INCLUDE AT LEAST FOUR RIGHT TURNS AND FOUR LEFT TURNS WITH A VEHICLE SPEED OF AT LEAST 25 MPH. CONFIRM THAT GPS POSITION FOR NAVIGATION OR THE COMPASS FOR NON-NAVIGATION VEHICLES IS FUNCTIONING PROPERLY. ENGINEERING IS AWARE OF THIS CONCERN. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. MONITOR OASIS FOR FUTURE UPDATES.","document":null,"url":"https://open.wenmarpro.com/bulletins/10091230","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_c-max","2017_ford_c-max"]},{"make":"FORD","model":"EDGE","year_from":2017,"year_to":2017,"match":"exact","vehicle_ids":["2017_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_escape","2017_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_expedition","2017_ford_expedition"]},{"make":"FORD","model":"FIESTA","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_fiesta","2017_ford_fiesta"]},{"make":"FORD","model":"FLEX","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_flex","2017_ford_flex"]},{"make":"FORD","model":"FOCUS","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_focus","2017_ford_focus"]},{"make":"FORD","model":"FUSION","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_mustang","2017_ford_mustang"]},{"make":"FORD","model":"TAURUS","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_taurus","2017_ford_taurus"]},{"make":"FORD","model":"TRANSIT","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_ford_transit","2017_ford_transit"]},{"make":"LINCOLN","model":"MKC","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_lincoln_mkc","2017_lincoln_mkc"]},{"make":"LINCOLN","model":"MKS","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_lincoln_mks"]},{"make":"LINCOLN","model":"MKX","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_lincoln_mkx"]},{"make":"LINCOLN","model":"MKZ","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_lincoln_mkz","2017_lincoln_mkz"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_lincoln_navigator","2017_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}