{"nhtsa_id":10090703,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-02-07","date":"2016-06-29","document_id":"REVISION1-PC454","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT","mfr_system":null,"summary":"\"THIS ANNOUNCEMENT HAS BEEN REVISED TO CLARIFY THIS ACTIVITY IS NOT AN OFFICIAL STOP SALE. RETAILERS MAY SELL VEHICLES THAT HAVE NOT BEEN UPGRADED. PLEASE REFER TO ADDITIONAL Q&A SUPPLIED IN THIS DOCUMENT. PLEASE DISCARD EARLIER VERSIONS OF THIS BULLETIN. ON FEBRUARY 26TH, INFINITI ANNOUNCED THAT IT WAS SENDING A REMINDER NOTIFICATION TO CLIENTS AFFECTED BY AT&T’S PLANNED DISCONTINUATION OF THE 2G CELLULAR NETWORK. IN LATE SUMMER 2016, INFINITI PLANS TO PROVIDE FURTHER INFORMATION TO AFFECTED CLIENTS REGARDING OPTIONS TO HAVE THEIR TELEMATICS UNITS UPDATED. AT THIS TIME, INFINITI IS CONDUCTING A RETAILER INVENTORY SERVICE ACTION ON AFFECTED UNITS IN RETAILER INVENTORY TO REPLACE THE 2G-COMPATIBLE TELEMATICS CONTROL UNIT WITH A TELEMATICS CONTROL UNIT DESIGNED TO CONNECT TO THE AT&T 3G CELLULAR NETWORK. THE AFFECTED VEHICLES ARE EITHER CURRENTLY IN RETAILER INVENTORY OR ASSIGNED AND IN TRANSIT TO THE RETAILER. INFINITI REQUESTS THESE VEHICLES BE UPDATED PRIOR TO SALE TO ENABLE CLIENTS TO ACCESS AVAILABLE INFINITI CONNECTION™ FEATURES, INCLUDING AUTOMATIC COLLISION NOTIFICATION AND EMERGENCY CALLING. THERE ARE APPROXIMATELY 142 Q50 VEHICLES IN RETAILER INVENTORY THAT ARE EQUIPPED WITH TELEMATICS CONTROL UNITS DESIGNED TO CONNECT TO THE 2G CELLULAR NETWORK. HOWEVER, THE HARDWARE UPGRADE SERVICE PROCEDURE IS NOT AVAILABLE AT THIS TIME. PLEASE DO NOT TAKE ANY ACTION AT THIS TIME ON Q50 VEHICLES THAT ARE EQUIPPED WITH A 2G-COMPATIBLE TELEMATICS CONTROL UNIT. FURTHER INSTRUCTIONS WILL BE PROVIDED AT A LATER DATE FOR THE TCU UPGRADE ON AFFECTED Q50 VEHICLES. INFINITI EXPECTS THIS COMMUNICATION TO OCCUR IN LATE SUMMER 2016. IMPORTANT: RETAILERS ARE REQUESTED TO INSTALL A 3G-COMPATIBLE TELEMATICS CONTROL UNIT IN VEHICLES AFFECTED BY THIS SERVICE ACTION PRIOR TO RETAIL TO ENSURE CLIENT SATISFACTION.\"","document":null,"url":"https://open.wenmarpro.com/bulletins/10090703","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"Q70","year_from":2015,"year_to":2016,"match":"exact","vehicle_ids":["2015_infiniti_q70","2016_infiniti_q70"]},{"make":"INFINITI","model":"Q70 HYBRID","year_from":2014,"year_to":2014,"match":"base","vehicle_ids":["2014_infiniti_q70"]},{"make":"INFINITI","model":"QX60","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_qx60","2015_infiniti_qx60","2016_infiniti_qx60"]},{"make":"INFINITI","model":"QX80","year_from":2014,"year_to":2016,"match":"exact","vehicle_ids":["2014_infiniti_qx80","2015_infiniti_qx80","2016_infiniti_qx80"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}