{"nhtsa_id":10089986,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2017-01-31","date":"2015-04-30","document_id":"PS401","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT; ELECTRICAL SYSTEM","mfr_system":null,"summary":"PITSTOP: INTERMITTENT NO SOUND FROM HEAD UNIT - ON SOME 2016MY SORENTO (UMA) VEHICLES EQUIPPED WITH AVN 4.0 NAVIGATION HEAD UNITS, CUSTOMERS MAY COMPLAIN OF THE AUDIO SYSTEM HAVING NO SOUND, INTERMITTENTLY. THIS CONDITION MAY BE CAUSED BY LOOSE PIN(S) ON CONNECTOR M15-A (SEE DIAGRAM). FOLLOW THE PROCEDURE OUTLINED BELOW TO RESOLVE THE CONCERN.","document":null,"url":"https://open.wenmarpro.com/bulletins/10089986","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"KIA","model":"SORENTO","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_kia_sorento"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}