{"nhtsa_id":10003831,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2003-11-04","date":"2003-07-01","document_id":"16935","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN","mfr_system":null,"summary":"AN UNCOMMANDED SHIFT TO 4X4 LOW. *TT","document":null,"url":"https://open.wenmarpro.com/bulletins/10003831","components":[{"id":"powertrain","name":"Transmission and driveline","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":1997,"year_to":2001,"match":"exact","vehicle_ids":["1997_ford_explorer","1998_ford_explorer","1999_ford_explorer","2000_ford_explorer","2001_ford_explorer"]},{"make":"MERCURY","model":"MOUNTAINEER","year_from":1997,"year_to":2001,"match":"exact","vehicle_ids":["1997_mercury_mountaineer","1998_mercury_mountaineer","1999_mercury_mountaineer","2000_mercury_mountaineer","2001_mercury_mountaineer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}