{"nhtsa_id":10001939,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2003-07-28","date":"2003-03-01","document_id":"16688","mfr_campaign":null,"replaces":null,"component":"VISIBILITY:GLASS, SIDE/REAR","mfr_system":null,"summary":"BACK GLASS HINGE RATTLING/LOOSENESS, GLASS MISALIGNMENT AND/OR GLASS HARD-TO-CLOSE. *TT *JB","document":null,"url":"https://open.wenmarpro.com/bulletins/10001939","components":[{"id":"visibility","name":"Glass, wipers and mirrors","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":2002,"year_to":2002,"match":"exact","vehicle_ids":["2002_ford_explorer"]},{"make":"MERCURY","model":"MOUNTAINEER","year_from":2002,"year_to":2002,"match":"exact","vehicle_ids":["2002_mercury_mountaineer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}