# Transport Canada recall 2021788

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: Transport Canada \(Canada\)
- Campaign number: 2021788
- Manufacturer's number: 5497448
- Reported: 2021\-12\-23
- Component: Accessories
- Notification type: Safety Mfr
- Units potentially affected: 505

## What is wrong

Issue:

On certain vehicles equipped with the emergency calling \(eCall\) system, there may be a software problem with the communications module. As a result, the emergency call feature may not work properly when there is a crash or when the SOS button is pressed.

Safety Risk:

If the emergency call system does not work in an emergency situation, there could be a delay in response from emergency services.

Corrective Actions:

Mercedes\-Benz will notify owners by mail and send a wireless over\-the\-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.


## Vehicles this campaign lists

- [2022 MERCEDES\-BENZ C CLASS](/makes/mercedes-benz/c-class/2022/recalls.md)
- 2022 MERCEDES\-BENZ EQS SEDAN
- 2022 MERCEDES\-BENZ MAYBACH S\-CLASS
- [2022 MERCEDES\-BENZ S CLASS](/makes/mercedes-benz/s-class/2022/recalls.md)

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

Contains information licensed under the Open Government Licence – Canada.

JSON: [/v1/recalls/tc/2021788](/v1/recalls/tc/2021788)

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