# NHTSA recall 25V472000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 25V472000
- Manufacturer's number: 20C
- Manufacturer: Chrysler \(FCA US, LLC\)
- Reported: 2025\-07\-17
- Owners notified: 2025\-09\-05
- Component: SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
- Units potentially affected: 121398
- Part numbers: See attached document referenced above for the head restraint assembly part numbers.

## What is wrong

Chrysler \(FCA US, LLC\) is recalling certain 2023\-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second\-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."


## What can happen

Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.


## The remedy

Dealers will inspect and replace both second\-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1\-800\-853\-1403.  FCA US, LLC's number for this recall is 20C.


## Remedy progress the manufacturer reported

- Report: Quarterly report 4, for 2026 quarter 2
- Filed with NHTSA: 2026\-07\-16
- Vehicles in the campaign: 121398
- Reported remedied: 72365 \(59%\)
- Reported unreachable: 1573
- Reported removed: 2075

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2023 JEEP GRAND CHEROKEE](/makes/jeep/grand-cherokee/2023/recalls.md). Built from 2023\-05\-16.
- [2024 JEEP GRAND CHEROKEE](/makes/jeep/grand-cherokee/2024/recalls.md). Built to 2024\-05\-02.
- [2023 JEEP GRAND CHEROKEE L](/makes/jeep/grand-cherokee-l/2023/recalls.md). Built from 2023\-05\-16.
- [2024 JEEP GRAND CHEROKEE L](/makes/jeep/grand-cherokee-l/2024/recalls.md). Built to 2024\-01\-30.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [08\-274\-26](/bulletins/11035048.md), 2026-07-18, Service bulletin
- [S2608000028](/bulletins/11033973.md), 2026-06-18, Service bulletin
- [S2608000015](/bulletins/11030266.md), 2026-03-25, Service bulletin
- [109157](/bulletins/11026813.md), 2025-12-23, Service bulletin
- [S2508000107](/bulletins/11026642.md), 2025-12-17, Service bulletin
- [106343](/bulletins/11021584.md), 2025-08-06, Service bulletin
- [S2324000003 REV.C](/bulletins/11018115.md), 2025-05-07, Service bulletin
- [S2123000084 REV.A](/bulletins/11015023.md), 2025-03-05, Service bulletin
- [S2310000003](/bulletins/11012378.md), 2025-01-07, Service bulletin
- [101790](/bulletins/11012358.md), 2025-01-06, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/25V472000](/v1/recalls/nhtsa/25V472000)

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