# NHTSA recall 25V404000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 25V404000
- Manufacturer's number: 25S65
- Manufacturer: Ford Motor Company
- Reported: 2025\-06\-13
- Owners notified: 2025\-07\-10
- Component: ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE; LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- Units potentially affected: 197432
- Part numbers: SK98\-14G069\-B\*, SJ98\-14G069\-L\*, SJ98\-14G069\-G\*, SJ98\-14C204\-N\*, SJ98\-14C204\-L\*, SJ98\-14C204\-H\*, SJ98\-14C204\-J\*, SJ98\-14C204\-F\*, SJ98\-14C204\-D\*, SJ98\-14G069\-E\*, SJ98\-14G069\-C\*, SK98\-14G069\-A\*

## What is wrong

Ford Motor Company \(Ford\) is recalling certain 2021\-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.


## What can happen

The inability to enter or exit the vehicle in an emergency increases the risk of injury.


## The remedy

Dealers will update the Powertrain Control Module \(PCM\) and the Secondary On\-Board Diagnostic Control Module C \(SOBDMC\) software, free of charge. Owner notification letters were mailed  to 2021\-2025 Mustang Mach\-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024\-2025 Mustang Mach\-E owners July 10, 2025. Owners may contact Ford customer service at 1\-866\-436\-7332.  Ford's number for this recall is 25S65.


## Remedy progress the manufacturer reported

- Report: Quarterly report 4, for 2026 quarter 2
- Filed with NHTSA: 2026\-07\-17
- Vehicles in the campaign: 197432
- Reported remedied: 172881 \(87%\)
- Reported unreachable: 1322
- Reported removed: 16

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2021 FORD MUSTANG MACH E](/makes/ford/mustang-mach-e/2021/recalls.md). Built from 2020\-02\-24.
- [2022 FORD MUSTANG MACH E](/makes/ford/mustang-mach-e/2022/recalls.md)
- [2023 FORD MUSTANG MACH E](/makes/ford/mustang-mach-e/2023/recalls.md)
- [2024 FORD MUSTANG MACH E](/makes/ford/mustang-mach-e/2024/recalls.md)
- [2025 FORD MUSTANG MACH E](/makes/ford/mustang-mach-e/2025/recalls.md). Built to 2025\-06\-03.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [SSM 51292](/bulletins/10230789.md), 2023-01-31, Service bulletin
- [TSB 22\-2446](/bulletins/10226940.md), 2022-12-02, Service bulletin
- [SSM 50213](/bulletins/10202645.md), 2021-10-29, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/25V404000](/v1/recalls/nhtsa/25V404000)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20NHTSA%20recall%2025V404000&page=https%3A%2F%2Fopen.wenmarpro.com%2Frecalls%2Fnhtsa%2F25V404000&vehicle=NHTSA%20recall%2025V404000)