# NHTSA recall 25V337000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

- Published by: NHTSA \(United States\)
- Campaign number: 25V337000
- Manufacturer's number: 25C21
- Manufacturer: Ford Motor Company
- Reported: 2025\-05\-23
- Owners notified: 2025\-07\-24
- Component: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Units potentially affected: 30679
- Part numbers: PU5T\-14H531\-DD, PU5T\-14H531\-CD

## What is wrong

Ford Motor Company \(Ford\) is recalling certain 2024  Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard \(FMVSS\) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.


## What can happen

A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.


## The remedy

The multimedia  module system software will be updated by a dealer, or through an over\-the\-air \(OTA\) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1\-866\-436\-7332. Ford's number for this recall is 25C21.


## Remedy progress the manufacturer reported

- Report: Quarterly report 4, for 2026 quarter 2
- Filed with NHTSA: 2026\-07\-17
- Vehicles in the campaign: 30679
- Reported remedied: 29660 \(96%\)
- Reported unreachable: 34
- Reported removed: 0

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2024 LINCOLN NAUTILUS](/makes/lincoln/nautilus/2024/recalls.md). Built 2023\-04\-04 to 2024\-07\-08.

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/25V337000](/v1/recalls/nhtsa/25V337000)

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