NHTSA recall 24V688000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 24V688000 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Reported | 2024-09-13 |
| Owners notified | 2024-11-01 |
| Component | EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE; BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING |
| Units potentially affected | 2025 |
| Part numbers | A2149046900 |
| Report | Quarterly report 7, for 2026 quarter 2 |
|---|---|
| Filed with NHTSA | 2026-07-14 |
| Vehicles in the campaign | 2025 |
| Reported remedied | 1915 (94%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
What can happen
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The remedy
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2024 MERCEDES-BENZ AMG CLE53 | |
|---|---|
| 2024 MERCEDES-BENZ CLE 300 | Listed as a series or trim of this model. |
| 2024 MERCEDES-BENZ CLE 450 | Listed as a series or trim of this model. |
| 2024 MERCEDES-BENZ E 350 | |
| 2024 MERCEDES-BENZ E 450 |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| LI54.65-P-080132 | 2026-05-14. Service bulletin. Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics Cause Various root causes Remedy See attached diagnostic guide. |
|---|---|
| LI54.65-P-080132 | 2026-01-31. Service bulletin. Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics Cause Various root causes Remedy See attached diagnostic guide. |
| LI54.65-P-078762 | 2025-02-28. Service bulletin. Complaint Please note that the exact quick test conditions must be met as seen below. If not exactly as listed below, there is no need to create a TIPS case referencing this LI unless further assistance is needed outside of this document. Conditions Instrument Cluster Message: "Park Assist Inoperative" and Hardware part numbers: A0009019716 or A0009016022 B223263 with Bosch-ID C259; A+S (Active and Stored) and B223255 with Bosch-ID 1B5D; A+S (Active and Stored) Notes: • Other DTC's are permitted but the above three conditions must be met. If they are not met, this LI is not applicable. • See attachment "LI Criteria" for an example. • Attachment portrays a quick test with non-matching criteria and therefore does not require a TIPS case. Cause Under analysis. Remedy Please do not make any attempts to repair the park control unit. Do not flash or SCN code. Open a TIPS case. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.