# NHTSA recall 24V538000

A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.

**NHTSA advises: park outside, away from buildings, until the repair is done.**

- Published by: NHTSA \(United States\)
- Campaign number: 24V538000
- Manufacturer's number: 72B
- Manufacturer: Chrysler \(FCA US, LLC\)
- Reported: 2024\-07\-18
- Owners notified: 2025\-03\-06
- Component: HYBRID PROPULSION SYSTEM
- Units potentially affected: 3606
- Part numbers: See attached document referenced above for Chrysler Pacifica PHEV battery pack assembly part numbers

## What is wrong

Chrysler \(FCA US, LLC\) is recalling certain 2019\-2021 Pacifica Plug\-In Hybrid Electric \(PHEV\) vehicles.  The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.


## What can happen

A vehicle fire increases the risk of injury.


## The remedy

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired.  Dealers will update the high voltage battery pack control module \(BPCM\) software.  In addition, dealers will inspect and if necessary, replace the battery pack assembly.  Repairs will be performed free of charge.  Owner notification letters were mailed March 6, 2025.  Owners may contact FCA US LLC customer service at 1\-800\-853\-1403.  FCA US LLC's number for this recall is 72B.  This recall is an expansion of NHTSA recall number 22V\-077.


## Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1\-888\-327\-4236 \(TTY 1\-800\-424\-9153\), or go to www.nhtsa.gov.


## Remedy progress the manufacturer reported

- Report: Quarterly report 6, for 2026 quarter 2
- Filed with NHTSA: 2026\-07\-16
- Vehicles in the campaign: 3606
- Reported remedied: 2632 \(72%\)
- Reported unreachable: 39
- Reported removed: 199

These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026\-10\-19.

## Vehicles this campaign lists

- [2019 CHRYSLER PACIFICA PLUG\-IN HYBRID](/makes/chrysler/pacifica/2019/recalls.md). Listed as a series or trim of this model.
- [2020 CHRYSLER PACIFICA PLUG\-IN HYBRID](/makes/chrysler/pacifica/2020/recalls.md). Listed as a series or trim of this model.
- [2021 CHRYSLER PACIFICA PLUG\-IN HYBRID](/makes/chrysler/pacifica/2021/recalls.md). Listed as a series or trim of this model.

## Bulletins for the same vehicles and component

A bulletin is the manufacturer's note to its dealers. It is not part of this recall.

- [S2008000031](/bulletins/10243172.md), 2023-10-02, Service bulletin
- [Z76](/bulletins/10230439.md), 2023-01-17, Service bulletin
- [S2208000011](/bulletins/10229045.md), 2023-01-09, Service bulletin
- [0805222](/bulletins/10223179.md), 2022-10-17, Service bulletin
- [S2008000119](/bulletins/10221820.md), 2022-09-26, Service bulletin
- [9004552](/bulletins/10221367.md), 2022-09-26, Service bulletin
- [08\-129\-21](/bulletins/10218555.md), 2022-08-22, Service bulletin
- [08\-115\-22](/bulletins/10214641.md), 2022-06-27, Service bulletin
- [08\-114\-22](/bulletins/10214640.md), 2022-06-27, Service bulletin
- [08\-177\-21](/bulletins/10204405.md), 2021-12-13, Service bulletin

## Check a VIN

- [NHTSA recall lookup by VIN, United States](https://www.nhtsa.gov/recalls)
- [Transport Canada recall search, Canada](https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng)

JSON: [/v1/recalls/nhtsa/24V538000](/v1/recalls/nhtsa/24V538000)

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